HOW IT WORKS
Your equipment is maintained and serviced by the local Cat dealer partner that is responsible for the geographical location your pipeline project will be working in. The PSC assigned to your project will first make sure that you know who to contact at the local Cat dealer where your project is located. Then we make sure the local Cat dealer is prepared for the influx of machines and all the maintenance, parts and repair requirements that come with a pipeline project. Even before your project is under way, a PSC will visit with the local Cat dealer field service, service and parts personnel to help forecast your needs as the pipeline is being constructed. For the duration of your project, a PSC will make visits to the jobsite, connecting with you and the local dealer to address any needs or challenges you may be facing. Our goal is to identify those challenges and help you solve them.
The PLM Product Support team also serves as the single point-of-contact for equipment and ancillary product manufacturers so that challenges are addressed efficiently and communicated to you and your local dealer field service technicians in a timely manner. Equipment warranty functions are administrated through this department as well as technology management for Cat Connect, which gives you real-time data (GPS location, hours, fault codes, etc.) on your machines so that any challenge can be addressed right away.
PLM Product Support Manager - US
PLM Product Support Manager - Canada